Contact information

At URBANBAKELAB, we believe that useful products should be supported by clear information and approachable customer service.

Whether you are looking for additional information about a plastic ruler, need help understanding a drawing compass, have a question about drawing pencils, or want assistance with an order, we welcome your message.

Our customer service team aims to make communication straightforward and help customers find the information they need.

1. Company Information

Store Name: URBANBAKELAB
Website: https://www.urbanbakelab.online/
Legal Business Name: YERA CLEANING SERVICE LLC

Business Address:
16933 HELEN K DR
SPRING HILL, TAMPA, FL 34610
USA

Return Address:
16933 HELEN K DR
SPRING HILL, TAMPA, FL 34610
USA

Contact Person: Lakiya Adams

Official Customer Service Email:
[email protected]

2. General Customer Service

For general questions about our products, website, or ordering process, please contact:

[email protected]

You may contact us about:

  • Product descriptions and specifications.

  • Plastic ruler measurements and features.

  • Drawing compass construction and components.

  • Drawing pencil information and product selection.

  • Product availability.

  • Order confirmation.

  • Payment and checkout questions.

  • Shipping fees and delivery estimates.

  • Tracking information.

  • Returns and refunds.

  • Exchanges and cancellations.

  • Damaged, defective, or incorrect products.

  • Privacy and personal information requests.

  • Website access and technical concerns.

3. Product Information

If you have questions before purchasing, we encourage you to contact us with the product name and the information you would like clarified.

For example, you may ask about:

Plastic Rulers: Available lengths, measurement markings, material characteristics, or general measuring use.

Drawing Compasses: Included parts, adjustment features, drawing applications, or handling precautions.

Drawing Pencils: Pencil specifications, package contents, drawing purposes, or general product characteristics.

Please review the individual product listing for the most specific product information available.

4. Order and Payment Assistance

If you need help with an existing purchase, please include:

  • Your order number.

  • Your name.

  • The email address used at checkout.

  • The product involved.

  • A brief explanation of your question.

For payment-related questions, please describe the issue without sending complete payment card numbers, security codes, or passwords through email.

5. Shipping and Delivery Support

For assistance with order processing, tracking, delayed shipments, or delivery problems, contact [email protected].

Our standard shipping charges are:

  • Free shipping on orders of $10.00 or more.

  • $5.99 shipping on orders below $10.00.

Please include your order number and tracking information, if available.

6. Returns and Refunds

If you would like to request a return, refund, or exchange, please contact us by email.

Our general voluntary return period is 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy.

If your product is defective, damaged, incorrect, or materially different from its description, please explain the problem and include photographs where helpful.

Applicable consumer rights and legal remedies remain unaffected by our voluntary return procedures.

7. Privacy and Personal Information

For questions about personal information, privacy practices, or requests relating to your information, please contact:

[email protected]

Please identify the nature of your request. We may ask for reasonable verification before providing information or making changes to protect customer privacy.

8. Communication Guidelines

To help us respond efficiently, we recommend using a clear subject line, such as:

  • Product Information Request

  • Order Status Inquiry

  • Payment Assistance

  • Shipping and Tracking Question

  • Return or Refund Request

  • Damaged Product Report

  • Privacy Request

  • General Customer Support

We aim to review customer inquiries within a reasonable period. Response times may vary depending on the complexity of the request, public holidays, and the volume of messages received.

9. Official Business Correspondence

For formal business correspondence, please use:

YERA CLEANING SERVICE LLC
Attention: Lakiya Adams
16933 HELEN K DR
SPRING HILL, TAMPA, FL 34610
USA

Email: [email protected]
Website: https://www.urbanbakelab.online/

For product returns, please contact us before shipping a parcel so that the appropriate return procedure can be confirmed.

10. Our Commitment

We appreciate every customer who chooses URBANBAKELAB for drawing, measuring, and creative supplies.

We aim to provide clear product information, transparent shopping conditions, and helpful assistance throughout the purchase experience.

Thank you for visiting our store. We look forward to hearing from you and helping you make the most of your shopping experience.