Privacy policy

At URBANBAKELAB, we understand that a convenient online shopping experience should also provide customers with confidence about how their personal information is handled.

When you browse our website, place an order, ask a product question, or contact our customer service team, certain information may be collected or processed to help us operate the store and provide the services you request.

This Privacy Policy explains how YERA CLEANING SERVICE LLC handles personal information in connection with https://www.urbanbakelab.online/.

Our practices are intended to follow applicable United States privacy and consumer protection requirements, including relevant Florida law and applicable federal requirements.

1. Business Responsible for This Website

Store Name: URBANBAKELAB
Legal Business Name: YERA CLEANING SERVICE LLC
Business Address: 16933 HELEN K DR, SPRING HILL, TAMPA, FL 34610, USA
Contact Person: Lakiya Adams
Privacy and Customer Service Email: [email protected]
Website: https://www.urbanbakelab.online/

For privacy-related questions or requests, you may contact us through the email address above.

2. Information We May Collect

The information we collect depends on how you interact with our website.

A. Customer and Contact Information

When you place an order or contact us, we may collect:

  • First and last name.

  • Email address.

  • Telephone number, if provided.

  • Billing address.

  • Shipping address.

  • Other information voluntarily supplied in a customer service message.

B. Order and Purchase Information

To manage purchases and customer service, we may process:

  • Order number.

  • Products selected and purchased.

  • Product quantities.

  • Purchase date.

  • Transaction amount.

  • Payment status.

  • Shipping and delivery information.

  • Return, exchange, or refund history.

  • Customer correspondence relating to an order.

C. Payment-Related Information

Payments may be processed by third-party payment providers.

Depending on the payment method, those providers may collect or process payment card details, billing information, transaction identifiers, and other information necessary to authorize and complete a transaction.

We do not intend to store complete payment card security codes or other sensitive payment credentials on our website unless a specific lawful payment arrangement requires it.

D. Technical and Website Usage Information

When you visit our website, certain technical details may be collected automatically, depending on the website's configuration.

This information may include:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages viewed.

  • Date and time of website access.

  • Referring website or traffic source.

  • Basic website interaction and performance information.

  • Security and error logs.

E. Customer Communications

If you contact us by email or through a website contact feature, we may retain the information you provide so that we can answer your question, investigate an issue, or maintain a record of the relevant customer service interaction.

3. How We Use Personal Information

We may use collected information for the following business and operational purposes.

Order Processing and Fulfillment

To confirm orders, prepare products, process transactions, coordinate delivery, and provide relevant purchase notifications.

Customer Support

To answer questions about plastic rulers, drawing compasses, drawing pencils, order details, product availability, and other store-related matters.

Returns and Refunds

To identify purchases, review return requests, investigate product complaints, process eligible refunds, and communicate the outcome of a customer request.

Payment Administration

To confirm payments, identify unsuccessful transactions, address billing issues, and assist with payment-related inquiries.

Website Maintenance

To maintain website functionality, troubleshoot errors, improve navigation, and support the technical operation of our online store.

Security and Fraud Prevention

To detect suspicious transactions, protect the website, prevent misuse, and investigate activity that may threaten our business or customers.

Legal and Regulatory Compliance

To maintain records and respond to lawful requests or obligations relating to taxation, accounting, consumer protection, and other applicable legal requirements.

Marketing and Promotions

Where permitted by law and where any required consent has been obtained, we may use contact information to communicate promotions, new products, special offers, or store updates.

4. Legal Grounds and Business Purposes

Depending on the circumstances, we may process information because it is reasonably necessary to:

  • Complete a transaction requested by the customer.

  • Perform services associated with an order.

  • Respond to a customer inquiry.

  • Maintain business and accounting records.

  • Protect the website and prevent fraudulent activity.

  • Comply with legal obligations.

  • Carry out legitimate business operations, subject to applicable privacy requirements.

  • Send marketing communications where legally permitted.

Where consent is required, we will seek it before conducting the relevant activity. You may withdraw consent where applicable, although this will not affect processing already carried out lawfully.

5. How Information May Be Shared

We do not sell personal information to third parties as a standalone commercial product.

However, information may be shared with service providers when reasonably necessary to operate the website and fulfill customer orders.

These providers may include:

Payment Providers: To process payments, verify transactions, and support fraud prevention.

Shipping and Delivery Providers: To receive recipient and address details necessary to deliver packages.

Website Hosting and Technical Providers: To maintain the website, store information, and support technical services.

Customer Support Providers: If used, to organize and respond to customer communications.

Professional Advisers: Accountants, legal advisers, auditors, and other professional service providers where necessary.

Government and Legal Authorities: When disclosure is required by law, legal process, or a lawful governmental request.

Any service-provider access should be limited to information reasonably necessary for the provider's assigned work.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support browsing and store functionality.

Depending on the technologies actually installed, these may include:

Essential Cookies: Used for functions such as shopping cart operation, checkout, security, and basic website navigation.

Preference Cookies: Used to remember certain settings or user preferences.

Analytics Cookies: If enabled, used to understand website traffic, visitor behavior, and general website performance.

Advertising Cookies: If enabled, used to measure promotional activity or support relevant advertising.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent through an appropriate mechanism.

7. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected.

For example:

  • Order records may be retained for customer service, accounting, and legal purposes.

  • Transaction records may be retained as required by applicable tax and financial recordkeeping rules.

  • Return and refund correspondence may be retained to document the resolution of a purchase issue.

  • Technical logs may be retained for security and troubleshooting purposes.

  • Marketing information may be retained until it is no longer needed or the customer opts out, as applicable.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to legal retention requirements.

8. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Such measures may include access restrictions, secure account practices, website protection tools, and appropriate service-provider arrangements.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending passwords, complete payment card details, or other sensitive security information through ordinary email.

9. Your Privacy Choices and Rights

Depending on applicable law and the circumstances of the processing, you may be able to:

  • Request information about personal data we maintain about you.

  • Ask us to correct inaccurate contact or order information.

  • Request deletion of information where legally permitted.

  • Opt out of marketing communications.

  • Withdraw consent where processing is based on consent.

  • Exercise applicable rights relating to certain targeted advertising or data-sharing practices.

To submit a privacy request, contact [email protected].

Please include enough information for us to understand your request. We may need to verify your identity before providing information or making changes.

Some records may need to be retained where required by law or reasonably necessary to complete a transaction, resolve a dispute, or protect legal rights.

10. Marketing Emails

If we send promotional emails, we will do so in accordance with applicable marketing and privacy requirements.

You may opt out of promotional emails by using the unsubscribe method included in the message, where available, or by contacting [email protected].

Even if you opt out of marketing, we may continue sending essential messages about purchases, shipping, payments, refunds, security, or other transactional matters.

11. Children's Privacy

Our online store is intended for general retail customers and is not designed to knowingly collect personal information from children in violation of applicable law.

If we become aware that information has been collected from a child in circumstances that require parental involvement or deletion, we will take appropriate steps consistent with applicable legal requirements.

12. Third-Party Websites

Our website may contain links to external websites, payment pages, or other services.

These external services may operate independently and maintain their own privacy policies and data practices.

We encourage customers to review the privacy terms of any third-party service before providing personal information through it.

13. Florida Privacy Considerations

We aim to handle customer information responsibly and in accordance with applicable Florida and federal law.

Florida's privacy and data security requirements may apply depending on the nature of the information, the business activity, and the relevant statutory thresholds.

Nothing in this Policy is intended to limit a privacy right that cannot lawfully be waived.

14. Changes to This Policy

We may revise this Privacy Policy when our website, business operations, service providers, or applicable legal requirements change.

The revised version will be published on this page with an updated effective date.

Where required, we will provide additional notice or obtain consent before making relevant changes.

15. Contact Us

For questions about this Privacy Policy or the handling of your information, contact:

YERA CLEANING SERVICE LLC
Attention: Lakiya Adams
16933 HELEN K DR
SPRING HILL, TAMPA, FL 34610
USA

Email: [email protected]
Website: https://www.urbanbakelab.online/

We appreciate the trust you place in URBANBAKELAB and are committed to treating customer information with care and transparency.