Shipping policy

At URBANBAKELAB, we want ordering drawing and measuring supplies to be straightforward from the moment you complete checkout until your parcel reaches your door.

Whether you are purchasing a plastic ruler for schoolwork, a drawing compass for geometric exercises, or drawing pencils for sketching and illustration, we aim to provide clear information about shipping charges, processing times, delivery estimates, and package-related concerns.

This Shipping Policy explains how we handle orders placed through https://www.urbanbakelab.online/.

1. Business Information

Store Name: URBANBAKELAB
Legal Business Name: YERA CLEANING SERVICE LLC
Business Address: 16933 HELEN K DR, SPRING HILL, TAMPA, FL 34610, USA
Contact Person: Lakiya Adams
Customer Service Email: [email protected]

2. Shipping Charges

We offer a simple shipping structure based on the merchandise subtotal of your order.

  • Free standard shipping for orders with a merchandise subtotal of $10.00 or more.

  • $5.99 standard shipping fee for orders with a merchandise subtotal below $10.00.

The applicable shipping fee will be calculated and displayed at checkout before you submit your order.

The merchandise subtotal refers to the value of the products before the shipping fee and applicable taxes, unless the checkout page expressly states otherwise.

If a special promotion provides different shipping conditions, the disclosed terms of that promotion will apply where legally permitted.

3. Order Processing Time

After your order has been successfully submitted and payment has been confirmed, it enters our processing procedure.

Our estimated processing time is generally 1–3 business days.

During this period, the order may undergo:

  • Payment and order verification.

  • Product and quantity checks.

  • Inventory confirmation.

  • Preparation and packaging.

  • Shipping label creation.

  • Handover arrangements with the delivery carrier.

Orders placed on weekends or public holidays generally begin processing on the next business day.

During peak shopping periods or unexpected operational disruptions, processing may take longer.

4. Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 5–10 business days.

The estimated delivery period may vary according to the destination, carrier service, transportation conditions, weather, public holidays, and other circumstances affecting the shipment.

These timeframes are estimates rather than guaranteed delivery dates unless a specific guarantee is expressly provided at checkout or in a separate written agreement.

We aim to provide reasonable delivery estimates and to communicate any material shipping delays in accordance with applicable law.

5. Shipment Confirmation

Once an order has been dispatched, a shipment notification may be sent to the email address provided during checkout.

Where tracking is available, the notification may include a tracking number or a link to the carrier's tracking page.

Please allow time for the carrier to register the parcel in its tracking system. Tracking information may not appear immediately after dispatch.

If you have not received a shipment notification or cannot locate the tracking information, contact [email protected].

6. Packaging and Product Handling

We understand that drawing tools should arrive in usable condition, with measurement markings, mechanical parts, and pencil tips protected as reasonably appropriate.

Our packaging process may vary according to the product's size, quantity, and physical characteristics.

Plastic Rulers: We aim to package rulers to reduce unnecessary bending, pressure, scratches, and breakage during transportation.

Drawing Compasses: Where appropriate, compasses and their components should be protected to help prevent bending or damage to adjustment mechanisms and pointed parts.

Drawing Pencils: Pencil packages should be handled and packed with reasonable care to reduce avoidable breakage and damage to the product packaging.

Packaging may differ between individual products and combined orders.

7. Shipping Destinations

Available delivery destinations will be shown during checkout.

Shipping availability depends on the carrier services and operational arrangements available for the destination.

If the website does not accept your delivery address, please contact us before placing an order.

Any applicable destination restrictions, additional charges, or delivery conditions should be communicated before the order is completed.

8. Accurate Delivery Information

Customers are responsible for entering correct and complete delivery information.

Before submitting an order, please verify:

  • Recipient name.

  • Street address and house number.

  • Apartment, unit, or suite number, if applicable.

  • City.

  • State.

  • ZIP code.

  • Country.

  • Telephone number, if requested by the delivery provider.

If you notice an address error after placing an order, contact us immediately.

We will make reasonable efforts to correct the address before dispatch. Once a parcel has been transferred to the carrier, changes may be limited or unavailable.

We cannot guarantee that an address correction will succeed after shipment.

9. Delayed Orders

Occasionally, an order may be delayed because of inventory availability, carrier disruption, weather, operational problems, or other unexpected events.

If we learn that an order cannot be shipped within the applicable promised timeframe, we will provide the required notice and cancellation or delay options in accordance with applicable law.

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, sellers generally must have a reasonable basis for their shipping promises. If a seller cannot ship within the applicable timeframe, the seller must provide the required option to consent to a delay or cancel and receive a prompt refund.

If you have not received your order within the estimated delivery period, contact us with your order number and tracking information.

10. Lost or Missing Packages

If tracking indicates that your parcel has been delivered but you cannot find it, we recommend checking:

  • Your mailbox or designated delivery area.

  • The entrance or another safe location around your property.

  • Your building reception or property manager, if applicable.

  • Whether another household member accepted the package.

  • Any delivery photograph or carrier note.

If the parcel remains missing, contact us at [email protected].

We will review the available tracking information and, where appropriate, contact the carrier for further information.

A carrier's delivery scan does not automatically remove any consumer rights that may apply to the transaction.

11. Damaged Packages and Products

Please inspect your parcel after delivery.

If the package appears crushed, torn, or otherwise damaged, we recommend taking photographs of the packaging before disposing of it.

If an item arrives damaged, please contact us and provide:

  • Order number.

  • Product name.

  • Description of the damage.

  • Photographs of the product.

  • Photographs of the packaging, if relevant.

For example, let us know if a plastic ruler arrives cracked, a compass arrives with bent legs, or drawing pencils arrive broken.

We will review the circumstances and explain the appropriate next steps. Applicable rights and remedies for defective or damaged products will remain unaffected.

12. Incorrect or Incomplete Orders

If you receive the wrong product, the wrong quantity, or an order with missing components, contact us at [email protected].

Please include your order number and identify the missing or incorrect item.

Where helpful, photographs of the received products and packaging may assist us in reviewing the issue.

We will assess the matter and work toward an appropriate resolution under applicable law.

13. Multiple Shipments

Depending on product availability, packaging requirements, or fulfillment arrangements, items from a single order may occasionally be shipped separately.

If an order is divided into multiple parcels, different tracking numbers or delivery dates may apply.

Any shipping charges will be handled according to the amount displayed at checkout and the applicable order conditions.

14. Address Changes and Failed Delivery

If a parcel cannot be delivered because of an incorrect address, unavailable recipient, or carrier access issue, the carrier may attempt redelivery or hold the parcel at a designated location.

If a parcel is returned to us, contact our customer service team so that we can review the circumstances and discuss the available options.

Any costs or deductions relating to a failed delivery will be handled only to the extent permitted by applicable law and the circumstances of the order.

15. Order Cancellation Before Shipment

If you need to cancel an order before dispatch, contact us as soon as possible.

We will check the order status and determine whether the shipment can still be stopped.

If the order has already entered the carrier's network, cancellation may no longer be possible before delivery. The applicable return procedure may then be used.

16. Customer Support

For shipping questions, delivery concerns, tracking problems, address corrections, or damaged packages, please contact:

YERA CLEANING SERVICE LLC
Attention: Lakiya Adams
16933 HELEN K DR
SPRING HILL, TAMPA, FL 34610
USA

Email: [email protected]

Please include your order number so that we can identify the relevant shipment.

17. Policy Updates

We may update this Shipping Policy to reflect changes in shipping arrangements, carrier services, delivery destinations, or applicable legal requirements.

The latest version will be published on our website with its effective date.

Any revision will remain subject to applicable law and will not remove rights arising from an existing order.

Thank you for shopping with URBANBAKELAB. We appreciate your patience and trust while your drawing supplies make their way to you.