Refund policy

At URBANBAKELAB, we believe that dependable drawing and measuring tools make creative work, school assignments, technical sketches, and everyday projects easier to approach. Whether you are using a plastic ruler to create clean lines, a drawing compass to construct accurate circles, or drawing pencils to develop detailed illustrations, we want every purchase to arrive in satisfactory condition and meet the expectations established by its product description.

This Return and Refund Policy explains the conditions under which customers may request a return, exchange, refund, or resolution for an order purchased through our website.

Website: https://www.urbanbakelab.online/

Business Name: YERA CLEANING SERVICE LLC
Business Address: 16933 HELEN K DR, SPRING HILL, TAMPA, FL 34610, USA
Return Address: 16933 HELEN K DR, SPRING HILL, TAMPA, FL 34610, USA
Contact Person: Lakiya Adams
Customer Service Email: [email protected]

1. Our Return Commitment

We want customers to feel comfortable purchasing drawing supplies from URBANBAKELAB. If an item does not meet your expectations, you may contact us to request assistance under the terms below.

For ordinary change-of-mind returns, we provide a voluntary 30-calendar-day return period, beginning on the date the order is delivered.

This voluntary return arrangement is separate from any rights or remedies available under applicable law. Nothing in this Policy limits your rights if a product arrives defective, damaged, incorrect, incomplete, or materially different from its description.

2. Eligible Returns

To qualify for a voluntary return, an item should generally meet the following conditions:

  • The return request is submitted within 30 calendar days after delivery.

  • The product is in its original, unused condition.

  • The item has not been broken, modified, marked, or damaged through avoidable handling.

  • All included accessories, components, and packaging materials are returned where reasonably available.

  • The product can be identified as part of the original order.

We understand that customers may need to inspect a product to determine whether it is suitable. Reasonable inspection is different from extensive use. If handling goes beyond what is reasonably necessary to inspect the product, any applicable reduction in refund value will be assessed in accordance with applicable law.

3. Product-Specific Return Guidelines

Because our products are used for drawing, measuring, and geometric work, we recommend taking care when inspecting them.

Plastic Rulers

Plastic rulers should be returned without avoidable cracks, deep scratches, permanent ink marks, or alterations.

Please include any protective sleeve, packaging, or accessories supplied with the ruler. If the ruler includes measurement markings, printed scales, or other special features, these should remain reasonably intact.

Normal inspection of the ruler's length, markings, and general construction is acceptable. Extensive use that causes damage or prevents resale may affect eligibility for a voluntary change-of-mind return, subject to applicable law.

Drawing Compasses

Drawing compasses should be returned with their included components, such as adjustment parts, accessories, protective covers, or replacement pieces where supplied.

Please avoid bending the legs, damaging the adjustment mechanism, removing components, or making permanent changes during inspection.

If the compass includes a sharp point or detachable drawing attachment, handle it carefully and keep it protected during return packaging.

Drawing Pencils

Drawing pencils should be returned in their original condition where reasonably possible.

For packaged pencil sets, we recommend keeping the pencils together and preserving the original box or sleeve. Used, sharpened, broken, heavily marked, or altered pencils may not qualify for a voluntary change-of-mind return where their condition has diminished in value.

These guidelines do not restrict legal remedies for defective, damaged, incorrectly supplied, or misdescribed products.

4. How to Request a Return

To begin a return, email [email protected].

Please provide:

  1. Your order number.

  2. The name used when placing the order.

  3. The email address associated with the purchase.

  4. The product or products you wish to return.

  5. A short explanation of the reason for the request.

  6. Photographs, if the product is damaged, defective, or incorrect.

Our customer service team will review the information and provide the applicable return instructions.

Please do not send a return parcel until you have confirmed the appropriate return procedure with us.

5. Return Shipping Costs

For ordinary voluntary returns resulting from a change of mind, customers are generally responsible for the direct return shipping cost, provided this responsibility has been properly disclosed before purchase.

If we have agreed to cover the return cost, or applicable law requires us to do so, we will provide the relevant instructions.

If an item arrives defective, damaged, incorrect, incomplete, or otherwise fails to conform to the purchase contract, please contact us before arranging return shipping. We will handle the issue in accordance with applicable consumer protection requirements and will not require customers to bear costs that legally belong to the seller.

We recommend using a trackable shipping service and keeping the shipping receipt until your return has been resolved.

6. Damaged, Defective, or Incorrect Products

We take order accuracy and product condition seriously.

If you receive a plastic ruler with a crack, a drawing compass with a damaged adjustment mechanism, or drawing pencils that are broken or materially different from the advertised product, please contact us as soon as reasonably possible.

Your message should include:

  • Order number.

  • Product name.

  • Description of the issue.

  • Photographs showing the relevant problem.

  • Photographs of the shipping packaging, if it appears damaged.

Depending on the nature of the issue and applicable law, the available resolution may include a replacement, repair where appropriate, price adjustment, or refund.

The 30-day voluntary return period does not replace or shorten any statutory rights concerning defective or non-conforming merchandise.

7. Refund Eligibility and Amount

For an approved voluntary return, the refund will generally cover the price paid for the eligible returned merchandise.

Where a consumer exercises an applicable statutory right to cancel an online purchase, any required refund of standard outbound delivery charges and other amounts will be handled according to the relevant law.

For voluntary returns, the original outbound shipping charge, if any, may be non-refundable where permitted by law and where the charge relates to a service already provided.

We will not deduct a return fee or impose a restocking charge unless the deduction is lawful, properly disclosed, and applicable to the circumstances.

8. Refund Processing

After an eligible returned item has been received and assessed, we will notify you of the refund decision.

Approved refunds will generally be submitted within 5–10 business days after approval.

Refunds will normally be issued to the original payment method. The time required for the funds to appear in your account may depend on your card issuer, bank, or payment provider.

If a refund cannot be completed through the original payment method, we will contact you to discuss an appropriate lawful alternative.

9. Exchanges

If you would prefer a replacement item rather than a refund, contact us at [email protected].

Exchanges may be available depending on inventory and product availability.

For example, you may ask whether a different ruler style, compass model, or drawing pencil option is available. Any exchange will be subject to confirmation and applicable legal requirements.

Requesting an exchange does not waive any statutory rights that apply to a defective or non-conforming item.

10. Order Cancellation Before Shipment

If you wish to cancel an order before it has been shipped, contact us as soon as possible.

We will check the order status and make reasonable efforts to stop the shipment if it has not yet entered the carrier's network.

If the order has already been shipped, the ordinary return procedure may apply after delivery. Any statutory cancellation rights remain unaffected.

If we cannot ship an order within the time required by applicable law or the delivery promise made at checkout, we will provide the required delay options or refund.

11. Items That May Not Qualify for Voluntary Returns

The following circumstances may affect eligibility for a voluntary change-of-mind return:

  • Products that have been extensively used.

  • Products that have been permanently marked, altered, or modified.

  • Items returned with missing components or accessories.

  • Products damaged through improper handling after delivery.

  • Items that cannot reasonably be identified as part of the original purchase.

These limitations apply only to voluntary returns to the extent permitted by law. They do not remove remedies for defective, incorrect, damaged-on-arrival, or non-conforming merchandise.

12. Refund Review and Customer Communication

We aim to review return requests fairly and consistently.

If additional information is needed, we may contact you using the email address associated with your order.

We generally aim to respond to customer service inquiries within 1–3 business days, although complex cases or periods of unusually high message volume may require additional time.

13. Return Address

After receiving return instructions, eligible items may be sent to the following address:

YERA CLEANING SERVICE LLC
Attention: Lakiya Adams
16933 HELEN K DR
SPRING HILL, TAMPA, FL 34610
USA

Please include your order number or other return identification information inside the package where appropriate.

14. Applicable Law

This Policy is intended to comply with applicable United States federal law and the laws of the State of Florida, including relevant consumer protection requirements.

Florida Statutes §501.142 addresses the disclosure of refund policies by certain retail establishments. Our published return policy is intended to communicate the conditions under which returns and refunds may be requested.

Nothing in this Policy is intended to exclude rights or remedies that cannot lawfully be waived.

15. Policy Changes

We may update this Policy when our products, business procedures, or legal obligations change.

The latest version will be published on our website with its effective date. Updates will not retroactively remove rights arising from purchases already completed.

Thank you for shopping with URBANBAKELAB. We appreciate your trust and look forward to supporting your drawing, learning, and creative projects.